Shipping Policy

All orders are processed within 1-2 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates 

We offer £2.50 flat rate shipping nationwide, with free shipping on all orders over £30. 

We unfortunately do not currently offer international shipping (but we are available in Australia & New Zealand).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds and Returns

In the event that your order arrives damaged in any way or your pet does not like the food, please email us as soon as possible at with your order number and a photo of the item’s condition (if relevant). 

If you have any further questions, please don't hesitate to contact us at